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  #1  
Old 03-07-2013, 09:43 AM
vyacheslav vyacheslav is offline
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Default Jammin' Sam? Boooooo!!!!!!!!!!!!!!

How lame!

I just called them to place an order for a pair of hoop inlays and their threaded 7/16" eyelets. To the best of my knowledge, they are the only ones that carry threaded 7/16" eyelets.

Anyway, the guy on the phone was real stand-offish. He said that they only sell the threaded 7/16" eyelets with drum wraps, and that hoop inlays don't count. He also said, because I had never ordered from them before, that they wouldn't be able to sell me just the hoop inlays either.

So, basically because I am a new (potential) customer, I can't get what I need, even though they sell it? How does one get to be a customer if they put limits on what you can buy initially (i.e. minimum order quantities).

Well, they won't ever have to worry about having me as a customer, because I will NEVER call them again.

I've got projects to do and money to spend. I'll happily take that money elsewhere.
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  #2  
Old 03-07-2013, 11:46 AM
billnvick billnvick is offline
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Default Re: Jammin' Sam? Boooooo!!!!!!!!!!!!!!

Well, I've had good luck with Sam... but haven't ever tried a small order like you mentioned. There has been a couple of times I've only ordered one piece of wrap for one drum, but that was after I was already doing business with him.

You are correct about him being the only one with the 7/16" machined threaded grommets! I've looked all over trying to find them, because quite frankly I wish I could just always keep them in stock. And yes, I was aware that he only sells them when you order his wrap, and usually only one per shell. The only time I ever got him to budge off of that is when I was doing some marching drums that actually had more than one breather hole...

Anyway, I just thought I'd chime in here...
Bill
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Old 03-07-2013, 12:53 PM
idrum4fun idrum4fun is offline
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Default Re: Jammin' Sam? Boooooo!!!!!!!!!!!!!!

I've been doing business with Sam for decades now! Never an issue. However, as mentioned, my first order was for wrap for a complete kit. Still, I don't see why it would matter what you order. There must be a reason... I'd sure like to know!

As to those 7/16" threaded eyelets, yes, he's the only game in town.

Mark
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Old 03-07-2013, 01:09 PM
jccabinets jccabinets is offline
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Default Re: Jammin' Sam? Boooooo!!!!!!!!!!!!!!

I have ordered once from him and it was a pleasent exprience but like the others I was ordering wrap for a kit. I asked him if he would throw in a small peice of the hi bond tape for mounting a badge, he did not want to at first but I talked him in to "selling me a 6" peice. Over all , he was a nice guy but does seem to have some strict policies. I dont blame you one bit for your reaction, I am the same way, if you dont want my business then someone else will.
I have had strangers walk into my shop and ask for a hing. If I have the right one, its theirs, free. Just makes sense, that guy could come back a month later and order a kitchen.
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Old 03-07-2013, 01:33 PM
billnvick billnvick is offline
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Default Re: Jammin' Sam? Boooooo!!!!!!!!!!!!!!

Quote:
Originally Posted by jccabinets View Post
...I have had strangers walk into my shop and ask for a hing. If I have the right one, its theirs, free. Just makes sense, that guy could come back a month later and order a kitchen.
Jeff, this hits the nail right on the head! As many on here can attest, I've many-a-time sent out a small piece of wrap for a patch, a badge, or some other small part for either nothing or little-to-nothing, and it has paid off! And even if it don't pay-off business-wise, I've usually gained another friend. But, maybe Sam's been burnt some and that's why he sticks with his strict policies (at least until he gets to know you). I don't know... I just have had good dealings with him. Shoot, he's even called me a few times, just to see if I'm needing anything on current projects. Now, I know that call is more of a "sales" attempt on his part that a "friendship" call, but it still has always made me feel good about dealing with him. He's even talked to my wife a time or two...
Bill
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  #6  
Old 03-07-2013, 02:16 PM
FatherTime FatherTime is offline
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Default Re: Jammin' Sam? Boooooo!!!!!!!!!!!!!!

I have only bought wrap from him once. It was for a 7X13 snare and I also bought a threaded eyelet, no problems at all. . . .James
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  #7  
Old 03-08-2013, 02:23 PM
DanC DanC is offline
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Default Re: Jammin' Sam? Boooooo!!!!!!!!!!!!!!

I've bought from them once or twice, got bad vibes both times. Probably won't call them again...
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Old 03-08-2013, 04:08 PM
JRichard JRichard is offline
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Default Re: Jammin' Sam? Boooooo!!!!!!!!!!!!!!

Piggie Back with someone posting a large order.
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  #9  
Old 03-08-2013, 04:51 PM
hawghunter hawghunter is offline
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Default Re: Jammin' Sam? Boooooo!!!!!!!!!!!!!!

I just bought some stuff from Sam and it was all good. He was real nice and helpful on the phone, sent me just what I ordered. I will do business with him again.
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  #10  
Old 03-09-2013, 08:40 AM
J!m J!m is offline
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Default Re: Jammin' Sam? Boooooo!!!!!!!!!!!!!!

I don't know about the grommet, but for wrap orders in any size and shape, Precision is very easy to work with.

When they did my hoops they slit my old wrap scraps to fit the groove precisely- without charge.

I would not, and will not, hesitate to work with them again.

As a former custom guitar maker, I know the value of customer service. That is why I enjoyed as many repeat customers as new ones.
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